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Porto Santo Line - Privacy and price policy

1 - Privacy and price policy

The site www.portosantoline.pt reserves the right to alter information and sales offers at any time, regarding products, prices, schedules, promotions and conditions of sale.

Every effort is made so that information is presented free from typographical errors and whenever these occur we will proceed to correct them as soon as possible.  In cases where the information presented does not correspond to the product's characteristics, the Client will be informed and will be permitted to cancel his/ her purchase.

Prices, schedules and specifications are subject to alteration without prior notice.
Despite our efforts, some products among the thousands that are available in our catalogue may be incorrectly priced. We check prices whenever we proceed with handling of orders.  After making a purchase online, if the price of the product is lower, or if the price is higher, we will understand the client's decision to accept or cancel an order.

2 - After sales service

Any request for clarification, suggestion or complaint should be addressed to Porto Santo Line, through the Client Support Service, by e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it , Telephone: (+351) 291 210 300 Fax: (+351) 291 226 434 or the postal address as indicated below:

 

Porto Santo Line Transportes Marítimos, Lda
Rua da Praia, 6
9000-503 Funchal - Portugal

3 - Privacy Policy regarding information about the person responsible for the transaction

PSL is committed to offer its clients the widest and most adequate selection of tools possible, in order to guarantee the best access to the company's services. This was how www.portosantoline.pt was created. Its founding team assumes that transactions with PSL are based on the principle that its clients are adults, and that they accept the conditions, terms and warnings contained in the website.

PSL guarantees that all of the questionnaires and forms filled in by clients, are intended only and exclusively for the definition of a client profile.

PSL promises to take the necessary safety measures to guarantee the safe-keeping of its client's personal information against possible misuse or unauthorized access.

The Internet user visiting the Porto Santo Line site is also under obligation not to modify, copy, distribute, transmit, project, reproduce, publish, licence, create other work derived from it, transfer or sell any information's software, products or services obtained from this website.

In accordance with Portuguese law, all users are permitted to access, update, rectify or delete his/her personal information and must contact PSL for this purpose.

4 - Safety policy

The site www.portosantoline.pt uses the 3D Secure conventions.  This 3D Secure convention was developed by the major brands of credit card and makes it possible to unmistakably verify all participants in an Electronic transaction, namely: the Seller, the Acquirer, the Issuer and the Client. This convention is used by Visa with Verified By Visa, and by Mastercard with Secure Code.


Thus, when the client makes a payment in a Virtual shop, a process which checks the card's validity is activated. Once this has been established, the safety systems associated with the 3D Secure conventions check the client's identity, referring to the credit Card issuer in real time. This validates the identity of the client and informs the sellers system that the card used for payment is legitimate.

 

This way, it is possible to eliminate fraud and the costs and losses associated with handling these situations.  This whole process takes place automatically and in a perfectly transparent way, for both the client and the seller's.
The protection provided by this convention, more specifically against purchases of fraudulent origin, is entirely guaranteed.

 

It is perfectly safe to provide information regarding your credit card for any purchase made on www.portosantoline.pt as all the information will be inserted in a Secure Server (SSL of 128 bits) which encrypts/encodes (transforms into a code) all the confidential information related to your credit card.

All versions of the browsers Netscape Navigator or Microsoft Internet Explorer as from version 3.0 will open SSL. 

Two details will tell you that you are on a secure site.  In the lower left hand corner of your browser, you will see the following symbols:

Netscape Navigator: a key
Microsoft Internet Explorer: a lock

You will also be able to comfirm it that when you connect to a secure area of this site, since the URL address will begin with https:// (S=Secure).

Porto Santo Line does not rent or sell its client's information to third parties, therefore all information is confidential and used only by Porto Santo Line for the processing of your order and  for any further communication reinforcing which confirms and personalizing the cultural offer or products.


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