Contact Center
Português (pt-PT) English (United Kingdom) Deutsch (DE-CH-AT) French (Fr)

News:

Porto Santo Line - Contrato De Transporte v2

• Mention your to ticket number;
• According to availability and the product acquired, you will be given a trip alteration code, which you must take note of and keep in a safe place (for example: write this code on the actual ticket you bought) so that you can supply this information together with the ticket at the time of boarding;
• The alteration code is your guarantee that the process was made successfully.
• Any changes of traveling dates less than 48 hours prior the date of departure, will be subject to an additional fee rated at the moment of the exchange.

 
Forum: All matters arising from this agreement and expressly waiving any other, the parties elect Funchal Court.
a) The provisions of these general conditions, will not affect special and/or promotional rates subject to specific rules, particularly with regard to the expected values for compensation, which will always be calculated on the actual spent fare;
b) The Agreement to Free transportation will not apply to the following clauses of Decree Law No. 349/86 of 17 October, with the exception of Articles 14 and 15 (carrier's liability for Personal Injury and Events at sea).
Passengers with special needs (mobility, blind and oxygen dependent) should contact the Carrier and the crew members before purchasing the ticket in order to be given all the support ,with regard to access ,escorts, guide dogs or assistance, with a minimum of 48 hours.
a) Boarding: passengers who fail to report for boarding, under the terms and time issued on the ticket, and have made their reservation, are bound to full payment, without any refund;
b) Combined tickets: in rates / promotions where tickets include passenger transport (s) and vehicles the (s) passenger (s) should  present themselves for boarding together with the vehicle at check-in counter to 30 minutes before the scheduled time of departure, failing to do so will lead to any right to reimbursement by the Carrier.
c) Unilateral Resolution: However, if within 48 hours before the start of the journey, the passenger unilaterally terminate the contract, it shall be reimbursed  by the amount corresponding to half the price of the ticket;
d) Death or Illness Situation: If the trip does not take place due to death of the passenger, illness or any other similar circumstance with proof and this fact is communicated to the Carrier within the time limit, half the ticket will be  reimbursement;

Page 1 of 3

 

 

Visita Virtual facebook twitter youtube tripadvisor pinterest googleplay ios ios
Virtual Tour Facebook Twitter YouTube Trip Advisor Pinterest App Android App Iphone App Ipad
      
  www.gruposousa.pt